OUR COMMITMENT TO QUALITY
City Group operates with an Integrated Management System (IMS) which is made up of several elements, including Occupational Health & Safety (OH&S) Management, Quality Assurance (QA) Management and Environmental (EMS) Management.
This system is a dynamic, ever-evolving and constantly-reviewed arrangement, regularly audited both internally and externally and subject to a continual improvement process.
These management systems will be applied to create the procedures and controls that govern the provision of services to our client’s contracts.
As part of City Group’s Integrated Management System (IMS) the following items are component parts of the reporting procedures and reports used:
- Safe Work Method Statements and Risk Assessments;
- Third-party audits and accreditation for OH&S and QA;
- Monthly staff meetings that communicate quality objectives and targets for staff to achieve;
- Ongoing staff training and development in Work Health Safety, Quality and Environmental Management Services.